02 · Logistics & operations · 2025

PinoleroBox

Virtual locker Miami → Nicaragua. Turns 15 daily 'did my package arrive?' inquiries into zero.

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Region
Logistics & operations
Year
2025
Status
Demo · pre-implementation
Stack items
6

Problem

PinoleroBox has run a Miami → Nicaragua locker service for 20+ years. Customer anxiety at every milestone turned into 10–20 inbound WhatsApp inquiries per day, pulling operators off the receiving floor.

Solution

A bilingual customer portal + ops console. Carrier APIs (Shippo + Amazon OAuth) automate Miami receipt with photo capture. Every milestone — received, consolidated, in transit, ready for pickup — fires a templated WhatsApp Business message and email in Spanish.

BAC Credomatic + LAFISE + Tigo Money payment rails. Vercel Blob for package photos. Auth.js with WhatsApp OTP.

Stack
Next.js 15NeonDrizzleWhatsApp Cloud APIBACLAFISE
Live · interactive

Click through the actual mockup.

PinoleroBox
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LIVE
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Pre-implementation demo. 16 pages, fully cross-linked, navigable.

Outcomes

What this changes.

  1. 01

    Projected: ~15 daily WhatsApp inquiries → 0

  2. 02

    Miami floor: spreadsheet → ops console with photo audit

  3. 03

    3 local payment methods native (BAC, LAFISE, Tigo Money)

  4. 04

    Bilingual EN/ES from day one

Related work
CargoTrack — Cargotrans Nicaragua

CargoTrack — Cargotrans Nicaragua

The missing B2C piece for a 24-year-old logistics company with 20,840 active customers.

RapiBox

RapiBox

Same locker playbook for a younger operator, Miami → Managua.

Want one of these for your operation?

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PinoleroBox · GeoLink